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Set where you live for local offers, currency & delivery options.

United States

Australia & New Zealand

Canada

Rest of the World

Support Hub

Here at Sala we pride ourselves on delivering an honest and personalised approach to customer service. We are always ready to support you.

Fit & Comfort First

Quality Craftsmanship

Soft Leathers

Designed for Real Life

Sizing

Returns

Shipping

FAQ

Fit & Sizing

How do I know which size to order?

We recommend checking our size guide for detailed measurements. If you’re between sizes, we suggest sizing up for the most comfortable fit.

Are Sala Shoes true to size?

Yes, most of our styles run true to size. Any exceptions or fit notes will be listed on the product page.

Are your shoes orthotic friendly?

Many of our styles include removable insoles, making them suitable for custom orthotics. Check the product description for more details.

Can I exchange my order if the size isn’t right?

Yes! We know shopping for shoes online can be tricky, so we’re happy to oﬀer exchanges on full-priced items. We’ll provide you with a prepaid return label, and once your original item has been lodged with Australia Post and the $15.00 exchange fee has been processed, we’ll dispatch your new pair.

What materials are Sala shoes made from?

Our shoes are handcrafted from premium leathers, ensuring softness, durability, and long-lasting comfort.

Do your shoes require breaking in?

Our soft leathers are designed to be comfortable from the very first wear, though some styles may naturally soften further over time.

How should I care for my leather shoes?

We recommend using a leather protector before first wear and cleaning with a soft cloth. For suede and nubuck, a specialised brush will help maintain the finish.

Can I wear Sala shoes in wet weather?

We don’t recommend prolonged exposure to water as it may damage the leather. A water-repellent spray can help protect your shoes from light rain.

Returns & Shipping

Can I get a refund instead of an exchange?

Absolutely. Refunds are available on full-priced items purchased online, provided your request is made within 30 days of receiving your order.

Are sale items refundable?

All items marked as “Final Sale” are not eligible for a refund unless deemed faulty. Sale items (discounted but not marked as Final Sale) are eligible for refunds & exchanges.

How do I return an item for a refund?

Email us at hello@salaeurope.com.au and we’ll provide you with a prepaid return label. Once your item has been received and inspected, your refund will be processed back to your original payment method with a flat fee of $15.00 deducted from your refund amount for shipping.

Do I have to pay for shipping on an exchange?

Yes. As we already cover free shipping on all Australian orders over $100, a flat fee of $15.00 applies to cover the exchange shipping costs.

Do I have to pay for shipping on a return?

Yes. Return shipping costs are not covered by us. A flat fee of $15.00 will be deducted from your refund amount.

How long will my refund take?

Refunds are typically processed within 5–7 business days after we receive and inspect your returned item, depending on your payment provider.

What if my shoes are faulty or incorrect?

On rare occasions faults and mistakes can occur, email us hello@salaeurope.com.au and we will work with you as quickly as possible to remedy the issue. Everyday wear and tear, misuse, or improper care are not considered faults.

Do you ship internationally?

At this stage, we only ship within Australia and New Zealand. We’re always reviewing our shipping options, so keep an eye out for future updates.

General

Can I purchase Sala shoes in-store?

Yes! Sala is stocked in select boutiques across Australia. Contact us at hello@salaeurope.com.au to find your nearest stockist.

An item I want is sold out - will it be restocked?

Some of our styles are restocked, while others are seasonal releases. You can sign up for back-in-stock notifications on the product page to be the first to know.

Do you offer price matching?

No, we don’t currently oﬀer price matching. In Australia, retailers aren’t legally required to match prices — it’s something each business can choose to oﬀer. At Sala, we focus on delivering fair prices every day, along with the quality and comfort you can trust. We also run seasonal discount periods from time to time, so keep an eye out for those special oﬀers.

Can I cancel my order?

If your order is yet to be picked, we will happily cancel your order and provide a full refund to the original payment method.

How can I contact you for assistance?

You can reach our customer service team via social media, by emailing hello@salaeurope.com.au, or by calling (+61) 3 9416 2121. For the fastest response, we recommend contacting us by email.

Our friendly team are always ready to help

Whether you have a question about a product, looking for tips on how to best look after you Salas, or need to arrange a size swap, please reach out to our friendly team.

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